Resume - Rebecca Oakley

Rebecca Oakley

Business Consultant, Web Developer, Entrepreneur

[email protected]567-201-7640

Picture of Becca

Associates & Bachelors of Applied Organizational Technologies

University of Toledo - Toledo, OH

Delivered outstanding customer service, educating on hundreds of cannabis strains/products while ensuring compliance with laws and inventory control
Tailored product recommendations based on comprehensive knowledge of cannabis varieties, consumption methods, therapeutic benefits, and client budget considerations
Optimized client experience through adherence to operational guidelines, expert product consultation, and consistent regulatory compliance

Managing secure, timely delivery operations while maintaining detailed records and ensuring compliance with state and local regulations for controlled substance transportation
Processing mobile transactions and verifying customer documentation according to strict regulatory requirements, handling up to 16 deliveries per shift with accuracy and speed
Optimizing delivery routes to maximize efficiency while maintaining excellent customer service and professional communication

Guided patients in product selection through expert consultation, enhancing satisfaction rates and revenue generation
Upheld rigorous confidentiality standards, strengthening patient trust and retention
Elevated brand presence through targeted marketing approaches and customized recommendations, while addressing patient questions accurately to improve awareness, market position, and satisfaction metrics

Promptly troubleshot and resolved critical technology failures for clients, minimizing downtime and ensuring business continuity
Performed thorough virus removal and operating system maintenance across various devices, notably enhancing system performance and reducing recurring issues
Carefully handled sensitive client data backup and transfer, maintaining an excellent data security record while adhering to industry standards, considerably boosting client trust and loyalty

Customer Service: Delivers exceptional customer service by providing comprehensive information and prompt resolutions to ensure an exceptional client experience
Attention to Detail: Maintains comprehensive records of pertinent information and details found during work and personal time
Problem-Solving: Demonstrates strong problem-solving abilities by quickly identifying and effectively resolving customer complaints and surprise
Conflict Resolution: De-escalating tense situations and mediating disputes between customers and colleagues
Product Knowledge: Possesses in-depth product knowledge, enabling tailored recommendations that align with clients' unique needs, driving increased sales conversions
Teamwork & Collaboration: Shows strong ability to work well in teams, demonstrating skill in understanding group dynamics and interactions