Rebecca Oakley
Business Consultant, Cannabis Enthusiast, Web Developer
[email protected](567) 201-7640
Professional Summary
"Dedicated cannabis retail professional with 6+ years of dispensary operations experience and proven expertise in compliance management, operational support, and creating exceptional patient experiences. Natural leader with a track record of mentoring coworkers, driving sales through product education, and maintaining flawless compliance records across multiple retail environments. Skilled in inventory management, cash handling, and building positive team culture. Passionate about cannabis education and helping patients make confident, informed choices in fast-paced retail settings."
Core Competencies
Team Support & Mentorship:
Natural ability to guide, motivate, and elevate coworkers through knowledge sharing and hands-on support. Skilled at helping new team members acclimate to dispensary operations, product knowledge, and compliance requirements while fostering positive, collaborative work environments.Retail Operations & Daily Management:
Comprehensive experience with dispensary operations including opening/closing procedures, manager-on-duty responsibilities, maintaining store organization, visual merchandising, and ensuring operational readiness. Highly organized with strong attention to detail and ability to manage multiple priorities.Inventory & Compliance Excellence:
Expert in inventory audits, METRC seed-to-sale tracking, FIFO practices, and maintaining accurate records. Maintained 100% compliance record across all cannabis retail positions with meticulous attention to state and city regulations at all times.Cash Management & POS Systems:
Proficient in high-volume cash operations, front and back of house cash handling, end-of-shift reconciliation, and retail POS platforms including Dutchie. Consistently maintained accuracy in all financial transactions and accountability procedures.Cannabis Expertise & Patient Education:
In-depth knowledge of cannabis strains, chemical composition, effects, potency, dosing, methods of consumption, and quality metrics. Dedicated to providing individualized patient consultations that build trust, loyalty, and repeat business.Customer Service & Sales:
Expert in building rapport, identifying patient needs, and providing personalized product recommendations. Consistently achieved sales goals through education-driven consultations and strategic upselling while ensuring positive patient experiences.Education
Associates & Bachelors of Applied Organizational Technologies
University of Toledo - Toledo, Ohio
Experience
Quality Roots | Ypsilanti, MichiganQuality Care Specialist Lead (August 2025 - September 2025
- Served as manager on duty, overseeing store operations and executing closing protocols to ensure compliance adherence and operational readiness
- Maintained precise inventory control through FIFO practices, METRC compliance tracking, and daily inventory audits during high-volume operations
- Managed all daily cash operations including point-of-sale transactions and end-of-shift reconciliation with complete accuracy
- Handled customer concerns diplomatically through effective problem-solving and clear communication
- Ensured store cleanliness, organization, and professional atmosphere throughout sales floor
Exclusive | Ann Arbor, MIBudtender (October 2023 - Present)
- Supported new team members by sharing product knowledge, operational procedures, and compliance best practices to help them succeed in their roles
- Consistently exceeded sales targets by guiding patients through product selection based on effects, potency, administration methods, and individual needs
- Coordinated delivery logistics while maintaining compliance with state regulations and company protocols
- Managed high-volume cash transactions with accountability and strict adherence to security policies
- Created warm, welcoming environment where patients felt comfortable asking questions and exploring options
Rise | Toledo, OhioPatient Care Specialist (January 2022 - November 2023)
- Conducted in-depth one-on-one consultations to help patients identify ideal cannabis products based on desired effects, medical needs, and budget considerations
- Built lasting patient relationships through trust-based recommendations and comprehensive education across all product categories, resulting in strong repeat business
- Mentored colleagues on effective patient interaction techniques, product expertise, and adherence to store protocols
- Maintained organized, compliant retail environment and contributed to smooth daily operations
- Exemplified company values through service excellence, dedication, positivity, and high energy
Modern Data | Toledo, OhioTechnical Support Technician (October 2019 - January 2022)
- Provided responsive technical support to clients experiencing urgent technology issues, prioritizing quick resolution to minimize business disruption
- Communicated complex technical solutions in clear, accessible language to non-technical clients, building confidence and trust
- Diagnosed and resolved diverse technical problems across PC, Mac, and Chrome OS platforms through patient troubleshooting and customer education
- Handled sensitive client data with strict confidentiality and security protocols, maintaining complete data integrity
- Built strong client relationships through attentive listening, empathy, and commitment to solving problems efficiently
Best Buy | Toledo, OhioGeek Squad Advanced Repair Agent (January 2017 - August 2019)
- Assessed client needs and recommended tailored technology solutions, resulting in increased sales conversions and improved customer satisfaction
- Collaborated with team members to streamline processes and reduce issue resolution times through structured feedback and continuous improvement
- Participated in ongoing training to maintain deep product knowledge and adherence to service standards
- Resolved customer complaints diplomatically while maintaining positive relationships and company reputation
Mann Technologies | Williston, OhioResidential Technician Supervisor (September 2015 - December 2016)
- Diagnosed and resolved technical issues for residential clients, providing clear communication and effective solutions to ensure customer satisfaction
- Guided and supported new employees through hands-on mentorship, helping them meet company performance standards and develop technical competencies
- Maintained strong client relationships by serving as a liaison between customers and technical staff, ensuring seamless communication and positive service experiences
- Managed service operations while prioritizing quick issue resolution and maintaining high levels of customer trust and retention
Key Achievements
Perfect Compliance Record:
Maintained 100% compliance with state and city cannabis regulations across all dispensary roles, demonstrating unwavering attention to regulatory requirementsTeam Development:
Supported and guided multiple coworkers who went on to achieve strong performance in customer service and salesSales Excellence:
Regularly exceeded upselling and patient satisfaction goals through education-driven engagement and product expertiseOperational Reliability:
Consistently recognized for dependability, adaptability, and ability to thrive in high-traffic, fast-paced retail environmentsLeadership Experience:
Trusted with manager-on-duty responsibilities and store oversight, demonstrating capability for expanded leadership roles
Technical Skills & Capabilities
Retail Systems:
Dutchie POS, METRC (Seed-to-Sale Compliance Tracking), Credit Card Processing Terminals, Webflow, LeafLogixCore Strengths:
Cash Management, Inventory Audits, Vendor Communication, Visual Merchandising, Organizational Planning, Problem-Solving, Process Improvement, Conflict Resolution